The purpose of these General Purchase Conditions is to regulate the relationship between Bjørknæs.dk (hereinafter, the “Owner”) and you (hereinafter, the “Client”), relating to all transactions carried out through the website “https://www.bjoerknaes.dk” (hereinafter, the” Website”), owned by Crest Move Ltd.
Likewise, the online contracting of the services offered by the Owner through this Website will be subject to the provisions of the Legal Notice. In the event of a conflict between this and these General Conditions, the latter will always prevail and in any case.
The Owner can modify these General Purchase Conditions at any time. The modifications made will not affect, in any case, the purchases made prior to the approval of said modifications, which will be governed in any case by the General Conditions in force at the time of making those other purchases. It is the customer’s responsibility to know the General Purchase Conditions in force at the time of the start of the purchase process.
These General Conditions can be completed or modified by particular clauses or specific conditions of certain products, especially, as far as the exclusion of rights of withdrawal, changes or returns may refer. Please carefully consult the product information to know these particular conditions.
2. PURCHASE PROCESS
Our online store allows you to add products to your shopping cart by clicking on the “Buy” or “Add to cart” buttons located next to each product.
Once you have added the desired products, you can start the ordering process by accessing your cart from the top of the page.
The process to place an order consists of the following steps:
– Summary: on this page you can review the content of your shopping cart.
– Registration: you can log in with your e-mail address and password if you already have a customer account, or create a new account by entering the following information: name, surname, postal address, telephone, e-mail and password.
– Payment: a summary of the purchase and the available payment methods will be displayed. If you select payment by credit card or PayPal, you will have to follow the instructions on the screen to make the payment at that time.
At all times we will keep you informed about the status of your order by email.
3. PRESENTATION OF THE PRODUCTS
The products offered for sale are described and presented as accurately as possible. However omissions may occur due to presentation.
The products published on the web are accompanied by the following information:
– Product name
– Price (including taxes)
– Information about versions
– Product description
The prices are presented in pounds and include the corresponding taxes for Peninsular Spain, the Balearic Islands and the countries of the European Union. The VAT amount is shown when selecting a product by the customer. If the VAT is modified, these changes may be passed on to the price of the items without the customer being notified. The Owner reserves the right to modify prices at any time, but the items will be invoiced at the price in effect at the time the order is placed.
Although we try to ensure that all prices listed on the website are correct, errors can occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.
We will not be obliged to supply you with any product at the incorrect lower price if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price.
The prices of the products for the Canary Islands, Ceuta, Melilla and countries outside the European Union are exempt from taxes.
5. PAYMENT METHODS
The PayPal payment gateway allows you to make the payment of your purchase instantly using the balance of your PayPal account, without having to share your bank details, or pay by credit / debit card even if you do not have an account.
Payments by PayPal are commission-free for our customers and provide maximum security thanks to buyer protection policies.
In accordance with article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of refund It is only applicable to physical products sold in this store that will have a maximum of 30 days of return, as stipulated by law, as long as the client demonstrates that the product has arrived in poor condition by providing photos and / or evidence to [email protected].
The right of return is not applicable to digital products sold in this store because they are “computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use”.
For this reason, returns will not be accepted once the product has been downloaded.
7. CUSTOMER SERVICE
For any questions, suggestions, complaints or queries about the online store, you can contact the Customer Service Department by e-mail to [email protected].